See What Owners Of Caesarstone Think Of Their Countertops

White quartz countertops on a black island with chrome fixtures. I can't verify that these are Caesarstone.
Quartz countertops like the ones pictured above are a beautiful addition to a working kitchen.

Note: If you want to get right down to the reviews scroll to the comments.

Caesarstone countertops have become quite the rage these days but what do people really think of them? Are they worth the investment or would you be better off looking at your other options?

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In order to answer these questions we decided to turn to real-life homeowners that had made a purchase and then let others know both the good points and the not-so-great points we discovered through Caesarstone reviews written by actual owners.

Positive online reviews

Approximately 95% of the reviews we’ve looked through have been extremely positive. Most people that have decided to choose Caesarstone love their new countertop and are completely satisfied with their purchase. We haven’t come across one yet that is unhappy with the slab itself. The negative comments we’ve seen have always been related to a problem with the installation.

Once the Caesarstone slab has arrived and is ready to be put in, the installation team needs to be in top form to get the stone correctly placed on your counter. Most companies employ a highly-trained team of technicians that have placed hundreds of these countertops in people’s homes in the past but unfortunately, some companies hire casual or part-time workers to do the job.

If anything goes wrong during the installation, your countertop just isn’t going to look right. A crew of professionals will be able to match up all of the seams, do precise cuts and line the edges up perfectly. A second-rate installation crew just isn’t going to be able to make your countertop shine the way it’s supposed to with a flawless fit.

You can inspect the slab

When the slab arrives you’ll have the opportunity to look at it thoroughly to make sure that it isn’t defective. From that point on, any problems with your countertop will be directly related to the installation of it.

If you are at all unhappy with the quartz countertop you receive you can contact the company. These counters are fully guaranteed and you’ll be sent a replacement quickly. Only rarely does a slab arrive with any problems since quality control is extremely strict at the point of manufacturing.

You don’t have to worry at all about a Caesarstone countertop according to the numerous reviews that we’ve read. The thing you do need to keep an eye on is the installation team. Find out how qualified they are, how long they have been installing countertops and most importantly what type of guarantee goes along with the installation.

Where To Buy Caesarstone

MOst people don’t know this but Caesarstone is sold in the U.S. through Ikea. What you’ll really like a bout buying a countertop from them is that you can see entire kitchen outfitted with it rather than buying a new countertop based upon a small sample of what the counter should look like and pictures in a catalog.

You’ll find the prices to be very comparable to the cost of quartz countertops from most other manufacturers. If you doubt that you’re getting a good deal through Ikea than shop around and get at least two more quotes. The best way to make sure that you’re not being taken advantage of by a high priced contractor is to compare his prices and reputation against his peers. If that make you uncomfortable than I recommend that you use the reviews on Angie’s List to help you find someone that you can trust.

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{ 132 comments… add one }
  • ElenafromMelbourne December 4, 2016, 12:45 am

    I don’t recommend Caesarstone (quartz surface). It chips very easily. We never had this sort of problem with other bench tops. My husband and I don’t recall making these chips, which demonstrates how sensitive the stone is.

  • qwe December 3, 2016, 11:06 am

    hey

  • Susan December 1, 2016, 11:57 pm

    We had Misty Carrera Caesarstone countertops installed 10 years ago.
    I fell in love with the color – it is a white marble-looking appearance. We hate granite because of the swirly designs in them. This has light gray swirls….so subtle it is beautiful.
    It is advertised as invincible; I don’t believe that. It is expensive – we paid $5,000.

    We had major problems with the installer, subcontracted by Porcelanosa, where we purchased the counters. The installer scratched the island piece during install, and then took a sander to the piece, leaving a large mark on the island. Totally unacceptable. Furthermore, they installed the island in two pieces. We complained, held our ground, and they replaced the piece with one large slab. A nightmare.

    Having lived with this counter for a decade, I can tell you – it is beautiful, but not as easy to clean as they advertise. It was good for a year or two. I use Dawn soap and a sponge, and wipe it dry. Easy. I am meticulous in my kitchen, so this is important to me. However, around the stove, the greasy areas are tough to keep clean. Caesarstone recommends Soft Scrub for this – but that leaves a faint, ugly film on the counter. The bottom line is you have to be real careful what cleaning products you use on the counter – making it NOT user friendly as advertised.

    That said, it never stains. I have spilled red wine, citrus, turmeric, everything on it at some point – just wipe it up with a sponge right away- no stains. My friends with granite counters have stains all over them. My biggest issue is the greasy areas.

    Also, the prep area of my counter has a faint dull appearance to it after years of use – I always use a chopping board – perhaps from the daily rubbing. This is disappointing.

    Finally, the 2 seams I have are now disintegrated. Furthermore, one of the seams is uneven now (perhaps the cabinet shifted over time). Casesarstone recommends a company that quoted me $700 to reseal the two seams. That’s crazy. It looks horrible though – so what choice do I have?

    I can’t say I recommend this product. I wanted to provide this review so everyone can understand the long term outcome of living with the product for a decade.

  • Dave Barnes November 17, 2016, 12:12 am

    5.5 years in and still look great.
    Have white. Bright white.
    Do not stain. And, yes, we have spilled wine, blueberries, balsamic vinegar, coffee.
    No noticeable scratches.
    Would never own anything else.

  • Sandy November 16, 2016, 10:35 pm

    Last month I looked into Caesarstone’s countertops because I just had moved into my new condo and wanted to redesign the kitchen. And I actually am pretty impressed with how beautiful it looks. Before, I’ve owned beige countertops and my hot pots would leave terrible marks and I faced complications with cooking. After a few years I just didn’t care anymore about my old kitchen and I left it looking pretty awful. So I was questioning to get the pure white countertops but I could not say no because of the design. I was pretty nervous at first but I have still yet to see any issues with them. They’ve made my kitchen much brighter and much easier to manage. I don’t think I have to worry about how my kitchen will turn out. Anyone questioning it should try the brighter colors of countertops.

  • Mary Feindt October 31, 2016, 1:59 am

    Disappointed in Colorado… I have had these in my kitchen for less than 2 months. It is just my husband living here, not like kids or a bunch of people and l a very careful but still have a couple chips around the sink edge as well as water marks…from WATER but the worse is I washing dishes and sat a pan that was just warm from the water and it left a round dark mark. I was holding the pan so obviously not hot…I have a call and email into Ceaserstone and will update my post but for now, I would recommend going with Granite instead. I had it before the Ceaserstone for 18 years and held up great.

  • Barbara October 27, 2016, 11:02 am

    I had a Caesarstone ‘Walnut’ kitchen bench installed less than 3 weeks ago. Looks great … but I am extremely disappointed to see it is fading! This is the last thing I expected to see! The bench is not in direct sunlight. I would hate to think what would happen if the sun was streaming in through my kitchen window. How can such an expensive product be so sensitive to indirect light? I don’t get it!

    Don’t waste your money. Get a good quality laminate bench instead!

  • Clemence J. October 17, 2016, 6:33 pm

    My review is mostly on the customer service. I barely got Caesarstone installed for my counter tops and so far so good, but we’ll see how it is long term. But the employees were pretty helpful. I went through the options online and didn’t really know what to go with with my kitchen. They guided me but still made sure I got what I wanted instead of just nodding my head to everything they said. I had been referred to Caesarstone by a family member so they seemed to trust them, and I get why. So we’ll see how these counter tops last. My aunt has had them for a year now so I’m pretty confident they’re what they say they are.

  • Lindsay October 13, 2016, 11:14 am

    Well I have had caesarstone installed for over two years and its been fantastic.I have put hot pans on it (but I wont anymore ) and not a mark or a chip.I did notice a stain from my sons tumeric but the supplied cleaner made it perfect again.
    Love the product and have put it in a rental property with no problems (touchwood)

  • Linda G. October 7, 2016, 7:52 pm

    I’m surprised to see anything but positive reviews on Caesarstone countertops, because I had nothing but a pleasant experience. I went in with questions that were easily answered, and I was attended completely. I felt I may have been spending too much of their time but they did oblige. Customer service is one thing that I was pleased about, but my new countertops completely made me fall in love. All it takes is a small amount of time wiping down your countertops to clean them. Not much dedication and money actually. So first time home owners and even designers would like this product.

  • Sarah September 27, 2016, 9:33 pm

    I see all the complaints from people about how the product does not meet the satisfaction after the install is made. I can tell you that I work in a granite and quartz countertop fabrication shop and it’s all about how it is installed and what company you are working with. We have installed aprox. 3000 kitchens/bathrooms this year and have no complaints when it comes to quartz in a general sense. It is also the owners responsibility to take care of the product so it will last a life time. Caesarstone is a great product. Just be aware that there are always going to be some pro’s and con’s. The manufacturer says that it can hold up to 350* F. You will risqué burning the epoxy and the natural stone that is in the c-top if something is placed directly on it after taking it out of the oven/stove. Granite, you can put a blow torch to it and it will do nothing. But like I mentioned earlier, its all in how you take care of what you buy. You also “get what you pay for”.

  • Meredith Lardell September 12, 2016, 6:10 pm

    I highly recommend Caesarstone countertops. When I have my coffee in the morning and read my book, I do it at my counter and every now and then look at my kitchen and smile. I got these countertops installed two months ago and I have saved so much time and money on cleaning as well. Truly a wonderful product!

  • Freebie July 25, 2016, 4:09 am

    Something fishy here – 59 great review on houzz for Caesarstone.

  • Leonia July 17, 2016, 12:28 pm

    It is interesting that all these comments have, for the most part, used proper grammar and spelling. The style of speech (text?) seems to also be very similar. When you look at comment sites in other places on the Internet, this is certainly not the case. Things that make you go hmm….

  • Marian Henley May 18, 2016, 4:23 am

    Fragile material. Misleading hype. We had Caesarstone countertops installed in our kitchen barely a year ago, and it’s already chipped in two places. The company told me they don’t cover damage from “excessive force.” I’m very careful in the kitchen and would notice if I’d hit some thing hard. So much for their claims of its durability – not to mention their bogus guarantee. I’m disgusted. Buy Silestone instead.

    • Frank September 12, 2016, 6:05 pm

      That’s unfortunate, but my experience is completely the opposite. I’ve had Caesarstone countertops installed recently and they have proved to have great durability and require the easiest of maintenance. And I was referred to these by my mother in law, whose family always makes big meals and the kitchen is far more occupied than their living room. We both enjoy our countertops because it makes our lives easier.

    • Peter M October 24, 2016, 7:55 pm

      Completely agree, extremely fragile material. 12 months since installation 14 chips. 6 were repaired by installer, 8 chips since then. Very noticeable as well since colour is only on the surface. The chips show up as white marks. I’m disgusted as well.

  • Werner May 14, 2016, 10:30 am

    I have a heat stain on the caesarstone.. Any ideas on how to fix ?

    • Joseph Corlett July 20, 2016, 3:00 pm

      It depends on the particulate, movement, if any, and the extent of the damage. It’s not a DIY project. I salvaged one for less than $500.00 for a customer once.

  • Anonymous May 11, 2016, 3:26 pm

    Does anyone have any experience with Kstone quartz countertops?

  • Olivia May 9, 2016, 2:46 am

    We chose fresh concrete to put in our kitchen, laundry and three desktops. We looked at three samples before we chose. What we received is NOT as the samples. White splashes, black smudges and metallic streaks on a stone which we believed was mainly consistent. Perth reps totally dismissive verging on aggressive. Telling us we should have gone to homebase to look at massive sample. I checked it out and it’s still different. No customer are at all. We are suing.

  • Michael Bucknell May 5, 2016, 12:51 pm

    We don’t have cracking. We have a discoloured area and the edges chip easily, due to the type of Caesarstone our bench top is made of. The sharp holes remaining cut into clothes, ruining hundreds of dollars worth of my wife’s outfits. I’ve filled these chipped spots for now with installers two pack glue/filler. The remaining problem is the discolouration. We’ve tried Caesarstone’s cleaning kit but it made no difference. We’ve even had the Caesarstone rep here but his aim was simply to deny any responsibility. Does anyone at Caesarstone really care about ongoing customer relations? Or are they one of those arrogant companies who smile as they take your money but wipe their hands of any product responsibility?

  • Mr Shah April 30, 2016, 7:57 pm

    Big Warning

    Do not buy this product. I installed in my Kitchen Island within 3 months crack appeared.
    Contacted Ceaser Stone in UK and they made all sorts of excuses to accept any sort of warranty. These stones are not worth the Price. No customer service avoid this company’s products at all costs

  • Brad April 29, 2016, 5:25 pm

    We also have Caesarstone Pure White (1141) countertops purchased through Ikea and installed in July 2015. This is the same countertop and color used throughout the store’s kitchen department and displays. The salesmen suggested picking a different color, because he said they have to clean the store’s countertops daily from all the marks left behind. Despite the warning, there’s nothing quite like this color for achieving a modern look, and we decided to go forward. We do love the beauty of the material, however, it is most definitely not non-pourous and feel that the claim made by the company and about quartz in general, is misleading. Color from anything transfers very quickly, including newspaper. Fortunately the stains comes out easily with the manufacturer recommended Soft Scrub Liquid Gel with Bleach, however, we use coasters and paper towel under everything to keep maintenance to a minimum.

  • Phyllis Westling April 15, 2016, 4:29 pm

    When I first put in my countertops roughly 4 years ago, immediately there were lots of problems with chipping. After many visits to my home from the Ceasarstone rep. who repaired the chips, Ceasarstone replaced all the countertops with new ones but now I have another chip and no one to help me. Ceasarstone does not cover chips. If you don’t like chips, don’t buy Ceasarstone, because it chips. This time they will not send their tech out even if I pay out of pocket for the repair. They gave me the phone number of an outside company who does repairs and they want $275.00 to fix a tiny chip. Since this problem I ‘ve spoken to many people with Quartz countertops, none of them Caesarstone. When a company feels so sure of their product that they leave an existing customer in a fix because I already used up their “goodwill”, I would not recommend them.

    • Jane April 26, 2016, 5:23 pm

      The edges are probably not fabricated to a minimum of 4 mm…..Caeserstones minimum fabrication spec

    • Kathy July 10, 2016, 5:43 pm

      So, you’ve “spoken to many people with quartz countertops”…what did they say? That they do not have the same kinds of problems as Caesarstone? This whole stream seems to be anti-Caesarstone; is this coincidental or are they more problematic than other quartz manufacturers such as Cambria, Hanstone, Silestone, etc.?

  • AJ April 15, 2016, 1:25 pm

    We installed Silestone quartz countertops along our perimeter in our kitchen remodel as well as a granite island. I love both of them and glad that I did it this way. The granite has lots of movement in it, while the quartz is more solid. The quartz is around the sink and cooktop area and I’ve never had any issues with stains, water or anything else. The quartz surface is not dull, it’s sheen is the same as the granite island. I cook and entertain a lot, so I think any issues would have surfaced by now.

  • Martin Siegen April 9, 2016, 12:03 am

    I’m a builder and just built my own new home so thought why not try this stuff. I put it in my master bathroom only and just water will stain this product. Not for me I’m afraid. Disappointing for sure

  • Ellen W March 27, 2016, 4:47 pm

    I am sooooo glad that I found these reviews. Thanks to everyone who took time to post. I am planning a kitchen reno and now know what I will not be using for a kitchen countertop. I’ve always wanted marble , at least you know the issues ahead of time, but cannot see it for resale value since everyone wants pristine surfaces. I lived in Europe and loved the look of all of the weathered marble but perhaps some Bianca Romano granite instead. I see quartz being installed all of the time in house reno shows so there must be another quartz manufacturer with a better product. Don’t know that I would trust any of it at this point though. Thanks again for allowing me to not make a very costly mistake.

  • Neil Anderson March 20, 2016, 3:43 pm

    We replaced with a dark brown caestarstone quarts countertop and are unhappy with it. It was about 3 years ago. The shiny brown sample we had seen in the store is not what was installed. Since the very beginning, the surface is dull and flat. Secondly, we only use water and occasionally quartz stone cleaner as recommended but it fails to remove water ring stains from things like cups. And for some reason when the surface is wiped down it streaks and leaves the dried imprints of the cleaning rag on the surface. Not only that something like oil was left on the surface by the installers I imagine and no amount of cleaning removes it. So we have a small stain that is darker than the rest of the countertop. A caesarstone rep came and tried to remove it. It diminished somewhat but it’s still there. I asked about the surface and all he said was that the samples can be different than the actual product? Very disappointed and would not buy it again.

  • Dawn February 4, 2016, 9:34 pm

    Just installed “concrete” Caesar Stone counter tops a week ago and hate them!! Had Corian for 10 years and wish I could get my old counter tops back!! Installer is coming to look at my “complaints” about discoloration on the counter tops and poor installation (counter top doesn’t cover base cabinets at corners). I am not hopeful. I called Caesar Stone and have been given the run around. No return phone calls and told I have to clean the counter with Soft Scrub with Bleach before they will even talk with me again. WOW.

    • Saty13 May 16, 2016, 2:16 pm

      Well, if using that cleaner is what they advise to remove the stains, then I see their point. You have to try the simple, recommended solution first, then complain only if that doesn’t work.
      Regarding installation, isn’t that the installer’s responsibility to have measured, cut and laid down the stone so that it aligned with your cabinets? I don’t see that as the stone manufacturer’s responsibility.
      (I’m someone who is considering buying Caesarstone for my upcoming kitchen remodel and it’s important to me to understand how many of the complaints posted here have real merit.)

      • Neverrenoagain June 24, 2016, 6:08 pm

        We just had Cement Grey installed and it has what can only be described as “grease stains” everywhere even though only our hands have touched it. I cleaned it with warm water first then used the cleaner they suggested. The marks are still there and everything has come to a halt with the rest of the kitchen because we are having a technician come in and look at them. Caesarstone asked for pictures so I sent them and they said “the counter you chose is prone to marking, there is nothing wrong with the material”. Marking I can handle but these are stains that will not come out at all. This response is from an employee in Eastern Canada that just dismisses the fact that no one, no where told me it was prone to “marking”. If it ws, then why would anyone buy it? So disappointed.

      • Kathy July 10, 2016, 5:47 pm

        Saty 13 – I agree. Seriously? Nobody is happy with Caesarstone? This is the first site where I’ve seen nothing but complaints about the product, so I’m starting to get suspicious. I think if there were such pervasive problems with this product, Ikea would not be selling it.

        • Anthony Greer July 15, 2016, 3:47 pm

          I’m just as surprised by how many of the comments are complaints too, Kathy.

          I’m almost completely hands off with the comments to the point where most get approved automatically without any edits from me. I just delete the occasional spam message that slips through the filters.

          Every single one of these complaints is from a real person, that for one reason or another isn’t a happy customer. It’s pretty crazy.

  • Rose White January 6, 2016, 3:25 pm

    We’ve recently installed a large island caesarstone slab in Pebble. We are happy with it except we would prefer the square edges to be a bit rounded to soften the look. Is it possible to do this after installation or is it too late. Thanks.

    • Dawn February 4, 2016, 9:40 pm

      Too late. I was told there is water pressure involved in making cuts and once the corners are cut, that is it.

      • otello February 13, 2016, 3:43 pm

        Untrue, I’ve been a Fabricator/installer for over ten years and have done this on site.

        • Brenda May 23, 2016, 5:53 pm

          My son just had Quartz countertops installed in his kitchen.. The installer cut 3 different pieces.. The middle piece is a different tone color and has much more quartz pieces then the other pieces.. When looking at it, there is a glaring difference that can’t be ignored. What would you recommend be done? Since you are an installer, whose fault is it? The manufacturer or installer?

        • Andrea July 8, 2016, 12:20 am

          The corners on my Caesarstone countertops (Blue Lagos) are to rounded can they be squared of with removing the slabs?

  • Karen Harper November 29, 2015, 10:09 pm

    We had planned to get caesarstone frosty carrina for our new kitchen. Has anyone got anything good to say about it. I’m worried we are making a big mistake??

    • Tannis December 11, 2015, 6:35 pm

      I have caesarstone in my kitchen and bathrooms. I love them! They are not porus like granite so you can use anything to clean them. And because they aren’t porus, you can set hot things on them without the worry of them cracking. Another great thing about them is there is no long term maintenance! I have never had to seal them and they still look as beautiful as the day I moved in 12 years ago.

      • Michelle March 29, 2016, 8:03 am

        Sad to say, you cannot set hot things on them without the worry of them cracking, despite being told by the vendor that you can. We found out the hard way after having them for over 6 years when I set a hot baking pan on the counter yesterday afternoon. Today our slab has a 12″ crack in it. Couple thousand dollar oops. We have been setting hot pans on this island since we got it installed never had an issue before. Be careful! Other than that though, no chips or dings or issues with finish or discoloration like I have read all about from others.

    • Phyllis Westling April 15, 2016, 4:31 pm

      Please don’t make a mistake!

    • Kathy July 10, 2016, 5:53 pm

      Karen, I’m considering Frosty Carrina too. Did you end up getting this product? How is it holding up. I hope you did not take the advice that it is resistant to cracking when exposed to extreme heat, because there are warnings about setting hot pans on just about ANY countertop material for various reasons.

  • The Stone Guy November 22, 2015, 10:17 pm

    Caesarstone or Engineered Stone issue.

    The BIGGEST issue with these Stone Countertop or Stone Benchtops is not the PRODUCT
    but the Stone Fabricator…. they are not usually very skilled tradesmans – Stonemasons

    Because of a number of factors a lot of people have set up Stone Shops as they see the $$ in the market and do alot of inferior work

    Why??

    Engineered stone or Caesarstone the Brand that most people know it by.. is extremely easier to cut, process and use than Granite or Marble

    You can do all the cutouts for Sinks etc in the factory not site…. it will take stress from bending or carrying flat….. something you can not do with Granite as it will break into pieces.

    It polishes easier than granite

    All these factors see that the less qualified or competent trades people are ONLY doing Engineered Stone as they don’t have the skills of the Traditional Stone Masons.

    We see this every day with clients ringing or emailing us with issues…..

    • The Stone Guy November 22, 2015, 10:20 pm

      Like the two fabricators below…. why did you contact caesarstone (#1 fabricator)… there is always two sides to a coin

      #2 Fabricator – well what can i say…. more attention to detail…. follow the recommendation in the Installation & Fabrication Guide that ALL Engineered Stone Manufacturers have …. and I would say you will not have that issue…..

      • Jane April 26, 2016, 5:26 pm

        Caeserstone does not fabricate…

      • Saty13 May 16, 2016, 2:29 pm

        Does fabrication have anything to do with the chipping issues people are describing? If so please tell us how. Thanks.

        • Kathy July 10, 2016, 5:55 pm

          Fabrication can play a part because certain edge profiles resist chipping better than others. If you are concerned, you would want a rounder profile.

    • Saty13 May 16, 2016, 2:26 pm

      What does the fabrication have to do with staining?

  • L.C. November 21, 2015, 11:53 pm

    Wow! I just found this forum, and am adding myself as a very dissatisfied customer. Same thing, chips around the undermount sink, and dull blotches and stains across the entire (large, expensive to replace) surface. We have a combination of caesarstone and cambria, and no problems at all with the cambria product. I am so disappointed with the supposedly indestructible caesarstone, and will certainly discourage others from using it.

    • The Stone Guy November 22, 2015, 9:56 pm

      Stone is not Indestructible!
      Most people treat one of the major investments in their home with contempt.
      Ask yourself, would you treat or do what you do to a New Leather Lounge?

      Yes Engineered Stone including Caesarstone is a very durable, great product for your Kitchen Benchtops or Countertops, but it is not Indestructible and should be treated with respect

      It will last for years and look as good as the day it was put in… if you observe some basic rules or the Guidelines that are apart of the Warranty & Registration Documentation

      Having said that, most people just grab harsh chemicals which bleach is one on the base scale of corrosives. Things like Gumption or harsh Scouring Pads will also cause damage over a period of time on ANY SURFACE….

      If you use a Product like Ultimate Stone Benchtop Cleaner which is pH Nuetral, Specifically formulated and designed for Caesarstone or any Stone Benchtops. It will leave your surface, streak free, clean and kills 99.9% of all Germs. Does no Damage to the Surface and leaves it looking as good as the day it was put in.

      Most people when they have an issue will GOOGLE the issue, while this will give you some reference…. it by NO MEANS, makes the person making the claim or statement an EXPERT!

      We see this everyday with people doing damage to a simple issue such as a stain.

      If you had used the right product in the first place to remove a stain such as Ultimate Spot & Stain remover by The Stone Guy you will find it will remove all stains, even markers etc with no damage at all.

      My suggestion to anyone, is read your warranty or cleaning guidelines as they usually have a ready reckoner for such issues to problem solve them

  • Concerned fabricator November 17, 2015, 8:38 pm

    This company has no warranty. I’ve had warranty claims with them, they’ll lead you along for months then reject your claim. Shame on them! I do my best to steer people clear of them now.

    • milt grosse November 20, 2015, 8:15 pm

      My company has the same story. I now tell clients that caesarstone WILL NOT stand behind their products. My personal experience leads me to tell my clients that it is a garbage product, and when even their warranty person cannot make things better, they walked away. Our slabs had like streaks or blotches in them and we did not notice them until the owner pointed them out. The clients refused to accept the tops and therefore refused to pay for them. We ate the costs to rip them out and install granite. We have been able to steer our clients here in Fl. and a huge future project in the Chicago area away from caesarstone. Again, garbage product.

      • The Stone Guy November 22, 2015, 10:03 pm

        Caesarstone is one of the best companies for backing there products

        We do a lot of damage work for them to restore the original surface back to the way it should have been after severe damage has occurred by the home owner or tenant.

        There is always two sides to a story, my questions to you are

        Why did you contact them? what damage did you do to contact them?

        As a Stone Fabricator it is your responsibility to check all the Stone Slabs for defect… its normal practice to do so with any Stone, Granite, Caesarstone etc

        I would ask if an owner could see the damage, why could not you when you where manufacturing the Stone Benchtops in the first place??
        1) You see the stone when you cut the full slab.
        2) when you pull the runs off the saw for the kitchen,
        3) when you set them up to polish them,
        4) when you do the cutouts for the sink etc,
        5) when you load them on the truck to take to site
        6) when you remove them from the truck on site
        7) when you set the joins
        8) when you clean the stone benchtops?

        Does that mean you are not very good Tradespeople?? as you have missed at least 9 times.

  • Andy November 16, 2015, 4:07 pm

    Does anyone know if sealing caesarstone with something like 511 Impregnator or similar product from ‘Miracle Sealants’ would help? I know caesarstone says their countertops don’t need to be sealed, but given the conversations above clearly it’s worth considering.

    Thoughts?

    • The Stone Guy November 22, 2015, 10:04 pm

      You can not seal Engineered Stone and it does not need it!

      You need to clean and care for it using the right products

  • Bill Setter November 11, 2015, 9:12 pm

    We have built a stunning beach front home on Whidbey Island. My wife wanted a white kitchen and we installed white Caesarstone countertops. We immediately noticed that they stain….everything stains them! I’ve complained that they have misrepresented the product as “low maintenance”. We need to have a bottle of Softscrub on the counter at all times. Tea, blueberries, grease, anything left to dry needs Softscrub to remove it!!!! We had the Caesarstone Rep out from Everett to inspect. He took 3:10 hours to clean it! He said he agreed that it was not low maintenance and that I should go back to Ikea about a fix. We are screwed, Ikea sends us to Caesarstone and Caesarstone sends us back to Ikea. Our beautiful vacation home is marred by this crap counter top! We have a white granite in our other home and it NEVER stains!!! We made a big mistake!

    • Wendy Martin November 18, 2015, 7:40 pm

      I had Caesarstone installed in my kitchen 4 days ago and I HATE IT!!!!!!!!!!!!!!!!!!!!!! Everything you just described above is occurring at my house. Everything marks it and it is a maintenance nightmare. What a waste of money.

  • Diane November 6, 2015, 6:15 pm

    We bought a caesarstone countertop for our bathrooom vanity lasy July. What a terrible mistake. Within a couple of months, it was dull looking and had stains on it (why I don’t know, only myself and my husband use that bathroom and we have been extra careful!). Cleaning it with dishsoap, using a stone cleaner from Lowes, wiping it in a circular motion– nothing has worked. It was a waste of money. I wish we had gone with granite or marble.
    564479538

    • Alyssa M. September 12, 2016, 5:58 pm

      Caesarstone US makes me want to get into interior designing. Bought my first ever home, and my countertops look amazing. Now, I’m still trying out cooking and experimenting so I’m a very messy person. But my countertops are pretty easy to clean, so no worries there. I feel like I could eat off of them, and I should just throw away any plates I have! I truly recommend this for any home owner. Especially new home owners or those seeking on the market. Its easy and trendy, and I just I feel so lucky. It makes me want to start working on the rest of my house’s interior design!

  • Tina November 4, 2015, 11:55 pm

    I am so sorry I chose quartz countertops over granite. Just 6 months after installation I chipped the edge as I was emptying the dishwasher. I didn’t even realize it happened at the time because it was such an insignificant thing… I tapped the edge with a bowl. Then when I closed the dishwasher door I noticed a one and a half inch chip. I could hardly believe my eyes. I thought and paid $$$ for this product because of its “durability”. What a joke. Home Depot, the vendor, nor the manufacturer could care less. DO NOT BUY THIS PRODUCT!

  • Veronica October 26, 2015, 2:51 pm

    We purchased a home in 2011 and it has Caesarstone countertops, we think (dark grey) and we rented the house out for 4 years. The counters are in reasonable shape, but there are dull areas near the sink as well as hard water stains and a few minor scratches. Any suggestions on how to repair and polish the damaged areas – I’ve checked online and “Countertop Magic” product was mentioned, but I think this product is discontinued. No point in saying to go back to installer as this house was a foreclosure and no information was given re the manufacturer or the installer, bought house “As Is”.

  • VIctoria W. October 24, 2015, 4:39 pm

    A big thank you to everyone for their
    comments, I am in the process of
    Shopplng for counters, now I may keep
    what I have and be happy. V.W.

  • Anonymous October 1, 2015, 9:56 pm

    Hi, try a little cream Vim with Bleach on counter tops . Use in a small inconspicuous area first and use only a little at a time (about the size of a dime) go in circular motion then wipe. should take off any marks. Note: Sometimes when slabs are shipped they have a plastic film over them to protect the slabs, when the plastic is taken off sometime the glue residue is still on counter-tops and needs to be removed. The Vim will take care of this. There is a product from Miracle Sealant that is called 511 Kleen and Reseal, it is designed for ceramic tile, natural stone, porcelain tile and quartz. safe for food areas. you can go to their website. It will give the quartz a light seal

  • LJ September 13, 2015, 8:46 am

    I am so pleased I read your reviews. Thank you. We are currently planning our new kitchen and were looking to use Caesar stone
    – Not Any More. We current have black Granite bench tops (installed 20 years ago) and they look as good as the day that were installed – no chips, no cracks, not stained or dull. Even though Granite does not offer solid colours, we have now decided to use Granite again.

  • Deborah T. September 13, 2015, 3:10 am

    I had Frosty Carrina Caesarstone countertops and backsplashes installed 3 months ago. Today I noticed a chip at the countertop edge that suddenly appeared. There must have been something that bumped into it but nothing heavy has come into contact with it. I don’t put pots and pans on the countertops; they go from stove to sink. Nothing fell on it and there have been no kitchen misshaps that can explain it. I just remodeled the kitchen and switched from granite that had its problems but never a chip in the 10 years we had it. I chose Caesarstone this time because I wanted something clean and simple, easy to maintain, very hard and durable, and stain-free as per the website claims. So far, there are no stains or marks or pits, but the chip is unacceptable. Will be calling Customer Service and am very disappointed to see all of these posts from disappointed consumers who have had terrible experiences with Caesarstone’s customer service. If I could do the remodel over again, I’d stick with granite.

  • Marla in PA August 20, 2015, 3:28 pm

    I was considering Caesarstone for one counter on a peninsula island. Thank goodness for internet reviews! I know it’s heresy to say this, but I like good old Formica. I’ll probably still get a natural material for the island, but the cabinet/sink counter are going to stay laminate. The house I moved into had that, I’m just going to change the pattern and the edging.

    • Mark October 4, 2015, 1:00 am

      Lol…formica…um ok

  • Aiden August 20, 2015, 11:19 am

    I’ve got some scratches on mine from new house build. Are they repairable?

  • Wade August 17, 2015, 10:06 pm

    We’ve fabricated Caesarstone in our granite shop for nearly 10 years. They say they have a Residential lifetime warranty. Im here to tell you they’ll never stand behind it. Shame on them! If you want an honest company keep looking!

    • Kathy July 10, 2016, 6:03 pm

      Why have you continued to fabricate a material of such poor quality with terrible customer service for 10 long years? Certainly homeowners have asked your opinion about the materials you fabricate, especially when they are so expensive.

  • kl August 15, 2015, 1:58 am

    I had a pure white Caesarstone installed few months ago. We noticed a few very small black and gray spots on it after the installation.
    Marble company came again and said it is defective slab.
    they asked us to contact Caesarstone warranty and willing to redo the job for free, when Caesarstone replace the slab.
    After numbers of calls and email to Caesarstone and Marble company, nothing happened.
    they are just waiting for us to stop calling and go way.

    • Anthony Greer August 16, 2015, 6:21 pm

      Possibly but I can’t say for sure. Keep pressing them until you are happy.

    • pat December 7, 2015, 6:38 pm

      Hi,
      I am experiencing the same thing with “Pure White”, and renovation has been put on hold while waiting on Caesarstone warranty rep. Was your problem resolved? Any suggestions? Thanks!

  • Jackie August 11, 2015, 1:48 am

    I’ve had the Silestone brand for 10 years and I LOVE it. Due to my carelessness, I’ve chipped the edge in a few places, but that was my fault. Trying to be more careful. But overall, I’ve really loved it – it looks great – I like it more than granite.

  • Nancy July 24, 2015, 5:39 pm

    Our Caesarstone countertops were installed in May of 2015. Initially I noticed a small chip, and considered it something only a homeowner would see. Within the one year we have used this product, we have found that it nicks and watermarks very easily. The worst however, is the obnoxious chip which I have been trying to have repaired since 6/15/15. We have been working through the company who did the beautiful installation, however have not had even an acknowledgement from Caesarstone, that this ugly chip exists or that they in fact have any interest or concern about the product they sell. They do not support this product as is evident from the consistencies in our reports of the same product failures and zero response from the company who is supposed to be guaranteeing this expensive surface. Really Caesarstone? Not even a look at the chip??? While it is my belief that my kitchen works for me, I don’t work for it, we have only used the recommended products for cleaning and are not in the practice of slamming heavy objects into this surface. These kitchen surfaces are the most disappointing purchase we made on the bottom floor remodel we completed last year.

    • The Stone Guy November 22, 2015, 10:07 pm

      If you use the correct Cleaner like Ultimate Stone Benchtop Cleaner it will not water mark or stain.

  • Anonymous July 2, 2015, 12:58 am

    do not buy caesar stone, we have the raven and it has water rings all over it, you cannot set anything down on it. there are chips. it is less than one year old. there is no customer service, the company does not stand by the product, there was a buff mark at the original install and they refused to replace it and the company that installed it ended up having to replace it at their cost, they installers say they have many complaints. i would never buy this product again

  • Joan June 26, 2015, 4:50 am

    I ordered a slab 90 days ago and have heard nothing but excuses. I am cancelling my order.

  • Be nice to your counters... June 22, 2015, 5:04 am

    I’m surprised how many complaints are here where people have actually damaged their own counters by dropping things, chipping them or using the wrong cleaners. Stay away from vinegar on Quartz and granite and expecially marble. It can react and etch the surface – permanently dull the finish. Stay away from ammonia and bleach – neither is necessary. Though Quartz is non porous it will still darken when wet. Wipe down around your faucet and always dry your tops after washing with a CLEAN towel. Mild dish soap is sufficient for cleaning unless something was left on it and allowed to stain. Wipe your counters after cooking – don’t leave grime on them or yes, you can damage them. Just clean up and you should be fine. Don’t put hot pots on your tops again Quartz, granite or marble. There are fissures in all these products and if you find one you can easily crack any of them if you don’t actually burn them or cause permanent damage to the polish. White is white – nothing that is white won’t stain…common sense and though I know better I do see miss leading advertising so confusion is justified but common sense must prevail in the end. Try a white (must be white or you will transfer the color to your stone) eraser to get dark marks off. And none of them – quartz, granite or marble – are to be stepped on or sat on. If you don’t break it you will very easily scratch it. If you want plain black go with Absolute Black or Cambrian Black granite – stay away from Quartz because they won’t wear as well. Lastly – nothing is indestructible…nothing…neither is your counter no matter what’s it made of. You spead lots of money on them – take care of them but they will all show wear over time. Even the toughest, truest granite…

  • Robin June 14, 2015, 11:42 pm

    We have gray Caesarstone (it’s very clearly stamped underneath the slab with the brand) that was installed 2006. We bought the place in 2014, now in mid-2015: The previous owners put many, many chips in the material where it surrounds the drop sink. Apparently throwing pots into the sink chipped it. There are also multiple knife cuts, you absolutely must use a cutting board (unlike a tile counte rtop). Coming from a granite kitchen, I didn’t realize a hot tea kettle would put permanent rings into the material, but it did–the shine is worn off in circles; I can improve the rings with various polishes. Our cat knocked a mason jar down from a shelf a little over 2 feet high, the breaking glass made a permanent, deep scratch. The best cleaner I’ve found for Caesarstone, by far, is pure Heinz white vinegar. After living with slab granite, which performed perfectly with minimal maintenance, this stuff is a HUGE step down. We are removing this material and putting in soapstone.

  • Sidne Steindorf June 6, 2015, 10:55 pm

    Well, now I see why Caesarstone hasn’t gotten back to me! They are apparently having so many problems with this product that they are overwhelmed. I have been trying to get a response since last October. My problem is with areas that have spill marks etched into the shine. The recommended cleaning products do nothing. It is very disappointing to have tried to get what was supposed to be the best material on the market and have it look bad. I definitely would not buy it again.

    • Sidne Steindorf August 8, 2015, 4:16 pm

      As a follow-up to my previous comment, a Ceasarstone representative finally visited my home yesterday. He said the problem was with a build up on the countertop from my frequent wiping down with soapy water. He treated it with a combination of acetone and Barkeepers Friend, which removed the buildup and all of the areas where the finish appeared marred. It looks great. Why it took so long to get an answer on this I do not know.

      • Anthony Greer August 16, 2015, 6:22 pm

        Good tip Sidne. Soap scum can be a real problem.

  • The GAB May 31, 2015, 4:19 am

    DO NOT BUY

    Unfortunately we did , and have regretted it ever since.

    Shiny and Black = Dull and Stained and impossible to clean
    HARD & DURABLE= Spontaneous Chipping with little contact
    LIFE TIME WARRANTY= 5 minutes after the bench is in NO ONE wants to hear from you.

  • M May 25, 2015, 2:09 am

    DO NOT BUY anything from this company. They will give you the run-around on any warranty claims and never take blame. They are false in their advertising and misleading in their claims. Their countertops dull and chip easier than many other brands, yet they claim to be the best. Customer service is the worst, if you’re lucky to get any. Multiple phone calls and requests are going unanswered. Stay away.

  • carol May 16, 2015, 10:29 am

    I fully plan on suing Caesarstone for false and misleading advertising.

  • Helen Oster May 13, 2015, 6:32 pm

    DO NOT BUY!!!!!

    A crack has appeared in our Caesarstone countertop which was installed on 11th Feb 2015. We have contacted Caesarstone on 3 occasions.

    We have sent photographs. We have been PROMISED a technician visit. But nothing. A big, fat nothing. It is an absolute disgrace.
    Just a crack that is getting bigger by the day.

    Every single forum where people ask if Caesarstone is recommended over quartz or granite, I will tell them NO.

  • Judith McCue May 3, 2015, 6:55 am

    I wish I had seen the negative comments about Ceasarstone on this website before choosing this product. Now, I am just another very dissatisfied Ceasarstone customer who wishes she had stuck with granite.
    I chose Ceasarstone stone because I believed I would be getting something that would be durable and hardwearing without the busy pattination of granite. I wanted a simple, clean, unfussy look.

    My countertop was installed just before Xmas 2014. My first issue is that the color does not look like the color I ordered — London Fog. It’s more like Frosty Carina. We were at the end stage of a costly kitchen renovation and house redecoration and were reaching burnout. I needed to get things up and running for the holidays, so I grit my teeth and let the installation go ahead. Wish I hadn’t. Not only is the overall color tone too white, the variations in it make it look smudged and dirty in places. It stains, it has started to pit (like a little pin prick), and it is strangely difficult to wipe clean and dry. I’m guessing that has something to do with the epoxy glue (or whatever it is ) that binds the powered stone together — the surface behaves more like a plastic surface than like a natural stone surface. Stuff adheres to it.

    As well as staining, it also bleaches. I happened to put on the countertop the inner cap of a bottle of Cascade dish washing detergent (the one with Clorox in it, although at the time I didn’t know it had bleach in it. I mean, who reads detergent labels?). Later, I noticed a bleached, bright-white ring where the cap had been. I have had cheap laminate surfaces for years in my laundry that were more reliable than this — and I have had my Ceasarstone kitchen countertop for just over 4 months. I dread to think what it will look like in 4 years. Do not waste your money on this over-priced, man-made fad. It looks good in the show room, the sales people talk up a good line, but I feel I’ve been had. Stick to granite. Even if you don’t like its busy patterns and dark colors, at least you’ll know what to expect from it for a very long time.

  • Gloria May 2, 2015, 6:11 pm

    We brought our countertop through IKEA and they partnered with Stone ETC.to do the installation. It turned out beautiful. The stone is beautiful as well. We had it installed one year ago and it is still like new. Making sure cabinets are installed properly and LEVELED is key for the installation to be done right. A good installer will not install or make the template untill the cabinets are levelled, otherwise, the countertop will not be right. We use a non ammonia glass cleaner for the countertop and it shines.

    • Anonymous May 4, 2015, 7:43 pm

      So glad that I saw this because I was starting t worry. Also ordered ours through ikea and hoping for the best.

  • Cathy Burand April 24, 2015, 3:56 pm

    I so wish I had read these comments before I bought the Caesarstone. All I saw were positive comments. Mine is jet black and beautiful from a distance. Watermarks, rings, cannot be washed away. Even a wet dish cloth wiping it down after use leaves water spots all over it. The only thing that cleans it is Formula 409 for stone wiped with a microfiber cloth – but only if you don’t look at it in bright sunlight – because the rings are still there!

  • Shelley April 15, 2015, 2:38 am

    We arrived home today to our new counters. Thrilled with our quartz choice but quickly identified a quater sized flaw where they had filled with a dull resin. You can feel the edge and a sharp spot. Is it common for pieces of quartz to arrive with these kinds of flaws?

  • Cheryl March 26, 2015, 3:12 am

    For your info consumers: I was told by Triangle Construction that Caesarstone is made in Israel. I am very disappointed with my counter top because it has always been very dull…no shine at all. Would I ever use this junk again….NOOOOOOOO!!! So beware!!

  • Cheryl March 26, 2015, 3:02 am

    I am disappointed with my Caesarstone too. When I chose the Chocolate Truffle from a very small sample, it looked great. But when the contractor installed it, it was very dull and no shine at all. The contractor didn’t even care. So I have to say thumbs down to this dull counter top.

  • tina March 24, 2015, 7:23 pm

    I have a large amount of white Caesarstone installed in my 4 month old home. I have found that it is extremely fragile and stains much more easily than natural stone. I have 3 chips on the edges of the stone and literally EVERYTHING stains it. About 10% of my stains cannot be removed with any cleaner. I cannot imagine how awful my white countertops are going to look in a few years. I called customer service for the first time today and am really hoping that they can do something for me. From reading the other reviews posted here, I am not hopeful.

  • Mabel Peery February 4, 2015, 10:20 pm

    I’m looking to have granite or silestone installed and so glad I ran across this. I will definitely stay away from Caesarstone ! Anyone can sell a product, it’s the customer service that keeps you going back and recommending…. thanks for this info

  • linda smith January 16, 2015, 5:32 pm

    I have had my caesarstone counter for almost 5 years…do not remember the colour…dark grey…this is the worst investment I have ever made…it pits…it stains…it discolours…we are a retired couple and we hardly ever cook anymore…not a lot of use here…dreadful is the word.

  • nate January 14, 2015, 10:25 pm

    Email I sent to ceasarstone.

    I am emailing to let you know how disappointed my partner and I are with our quartz counter tops. We used white and concrete color throughout our new home. The white stains so badly from setting anything on it. My installer told me to clean it with paint thinner, rubbing alcohol or soft scrub. The mitered joint for our waterfall edging gets dirty so easy, they have cleaned and buffed it a few times. The concrete colored quartz after we wipe it with soapy water shows streaks and spots. There are spots that look like the finish is coming off on the concrete color. The edge chipped.

    We were told that quartz is man made , it is suppose to be maintenence free and should hold up great. We are ready to tear them out.

  • Marina January 11, 2015, 10:34 pm

    Recently I bought a new condo and when I went to chose appliances, countertops and such, I was recommended to chose Caesar stone for its durability, look, stain resistance and minimum maintenance. I moved in about 3 weeks ago and the countertops are disaster. Each time I touch anywhere, the stain appears. I was advised to rub off these stains with Magic eraser. It took me quite some time to get rid of the stains but the moment I touched the surface, the stains appeared again.
    In my previous apartment, where I lived for 6 years, I had granite countertops, and I didn’t have any problems. I so much regret that I choose this Caesar stone. I am trying to get it replaced, but I am not sure I will be successful. I am telling all my friends and people I know never to choose Caesar stone and I want to warn anybody who comes across this post to be aware of sub par quality of Caesar stone.

  • Concerned with Caesarstone December 20, 2014, 2:22 pm

    I have seen this product installed in two homes. The product itself is the problem. Both homes were installed by a crew who has been installing countertops for 10 + years. It marks up so easily. A tip we have used is to take the rough side of a sponge and soft scrub. Cleanse the spot in circular motions for about a minute then spray with windex and wipe dry. There is also pits in the quartz in two different locations. The install looks amazing the product itself is just not all its cracked up to be.

  • Jackie November 13, 2014, 10:23 pm

    do not be fooled, Caesarstone does mark, A LOT.
    Rings from cups, bottles, tea etc: etc:
    I have had them come to remove marks many times only for them to come back the next day. Yellow stains appeared in 2 of my bathroom counters, right underneath a rinsing cup. It’s a bathroom, water gets splashed.Same thing in the kitchen. It is supposed to be guaranteed for life, or so I was told. 4 years old and my kitchen counter by the sink is a mess!!

  • Anne November 12, 2014, 12:55 am

    Very disappointed with the Caesarstone in my new home. Has chips and scratches after only a year. Lived with laminate for 8 years before upgrading to granite in our old house. 8 year old laminate was in far better condition than my 1 year old Caesarstone.

  • Peter Atherton November 5, 2014, 11:37 pm

    Our new Pure White CS countertop has tea stains within 3 days of installation. The stains have not come out by following the Caesarstone cleaning instructions. It is advertised as non porous but these stains look ingrained to me. Awaiting a response from CS. Will let you know what happens.

    • Anonymous June 4, 2015, 1:46 am

      What happened with your Pure White CS countertop? We are looking at using the same color and concerned about this…

  • Dianne Brockman November 2, 2014, 9:56 pm

    We have just redone our kitchen and since we previously had quartz installed in a new build (lived here 6 years with NO problems with the countertop), we were confident that we would be pleased with it again. The counter has large steaks all through the slab of stone, in different parts of the countertop. The company who installed the quartz has been back three times to no avail, it cannot be cleaned and is ugly! We are awaiting a solution to this mess and if I had the decision to make again, I’d chose granite. What causes the streaking?

  • Nancy October 13, 2014, 12:51 am

    Can’t say anything good about my brown Caeserstone countertops. I have white pitting marks that range from a pin head size to a pea size all over two of my counters . My countertop is shiny in some places and dull in others. It has a white line in the dark brown stone that runs several inches across the middle of my island countertop, absolutely not a seam. I have discoloration marks from a rectangular container that was placed on my counter a couple times sometime prior to installation that won’t come out. No one is willing to fix these problems or replace the damaged counter. Unfortunately, the dark brown countertops are essential to the design of my kitchen. Because they are so unsightly they will be removed and replaced by something other than Caeserstone!!! My whole experience with the installers and the Caeserstone reps has been a joke but I am not laughing.

    • Sheila Albert February 10, 2015, 5:08 am

      July 2014, I purchased and installed Caesarstone for my kitchen counter tops based upon the marketing claim that:”Caesarstone Quartz is one of nature’s strongest minerals. Resistant to stains, scratches and cracks, it is impervious to heat and cold and requires minimal maintenance”. I find the assertions that Caesarstone is resistant to stains and scratches to be completely false since I have only had the product for a few short months, yet the product has stains and watermarks. Furthermore, absolutely nothing can be placed on the counter top surface because it will scratch and/or stain. I have requested that a representative of Caesarstone to visit my home and have yet to hear back. I’ve also consulted an attorney about filing a class action lawsuit because it’s impossible for me to believe that I am the only consumer that the product is not performing for according to the marketing statements of Caesarstone. I’m angry that consumers such as myself are left with faulty materials which would have not been selected had the correct information about the poor performance of the product been made

      • Bev March 29, 2015, 10:19 pm

        i have had mine for a week, brown mark from a warm pan, forget putting pans on it. Water marks around the faucet are expanding

      • Joanne Fountain September 6, 2015, 5:09 am

        I would not buy this product again. My solid dark brown counters are only 2 years old and within 6 months, they started to develop pits and shading issues. Water stains are almost impossible to get out. Never used chemicals on it only soft scrub. They look beautiful until you turn the lights in the kitchen up! I had granite in my last house and wanted something different in this one. The customer service rep came to inspect them when I was not home, and did a few things to the pits which made them look a little better and had him sign a form that basically, not their issue. I was furious when I got home and he told me about it. The spots looked better for about hours I had to clean them off after I cooked. Hate them.

  • Jimotronic October 11, 2014, 8:55 pm

    I would think you could bring this matter to the attention of the United States Dept. of Justice or directly to the FBI. They will get right on it. Seriously, you should sue the suppliers and make sure that Yelp knows.I

  • KL September 29, 2014, 9:17 pm

    i work at a marble shop. Caesar stone have problems on slabs from time to time. I say 10-20% of the time. Their customer service is non-exist. it is almost impossible for their to replace anything for you. Sometime we have to pay for a second slab to finish a job.

  • Eric July 29, 2014, 10:43 pm

    I have had the black Caesarstone installed 6 years ago. It has chipped in 3 places no impact either. It has one scratch in it. It has dulled out. I would never buy this product again. Customer service is horrible… after 2 weeks their rep still hasn’t returned my phone call. I am replacing it… not with Caesarstone as they do not stand behind their product. Oh well its Caesarstone’s loss as I’m looking to do a vacation home also…but they will never get a sale from me again!!!

  • simple sib July 10, 2014, 10:03 pm

    Wow! That is not the way to get business!!! I will be shopping elsewhere!

  • Sue May 27, 2014, 10:22 pm

    My caesarstone countertop has yellow staining where a damp towel sits. The company had 2 different experts come to my home to review – and both advised there was a problem, possibly with the fabrication. Over a 2 year period of me contacting them, they said they would honor warranty but I finally gave up. Now the yellowing has spread to the area where my cutting board is sometimes placed, when still damp. My city is not known to have hard water, nor are there rings in my toilet. This was an expensive countertop that looked good for a couple of years.

  • Lizell Sewell May 3, 2014, 12:38 pm

    I have caerarstone ,I’m unable to get the shine and there’s water marks .i have never used and chemicals on my kitchen but only dish washer .the stone doesn’t shine and leaves marks all over .please help to restore the shine and remove marks

    • Anonymous October 1, 2015, 9:55 pm

      Hi, try a little cream Vim with Bleach on counter tops . Use in a small inconspicuous area first and use only a little at a time (about the size of a dime) go in circular motion then wipe. should take off any marks. Note: Sometimes when slabs are shipped they have a plastic film over them to protect the slabs, when the plastic is taken off sometime the glue residue is still on counter-tops and needs to be removed. The Vim will take care of this. There is a product from Miracle Sealant that is called 511 Kleen and Reseal, it is designed for ceramic tile, natural stone, porcelain tile and quartz. safe for food areas. you can go to their website. It will give the quartz a light seal

  • Ron April 11, 2014, 3:13 pm

    Color is very inconsistent

    Just had a Caesarstone, supposely 7141 quartz refections, bathroom countertop installed.
    It does not match any sample or the showerstall threshold,
    also Caesarstone 7141 with nice white background.

    The counter has a dirty blue/green background, has smaller chips etc.
    7141 background should be white. Its sold as that.

    The person mixing this krap must be blind in one eye and sightless in the other.

    BUYER BEWARE !

    If the company can’t manufacture its fake stone to a consisten

  • lite dave March 16, 2014, 11:44 pm

    Oh my! I would never buy anything from this company. It is too bad that they would do these things.

  • max March 4, 2014, 1:59 pm

    Really angry with Caesarstone. None of the samples I looked at showed black marks over the whole thing. I replaced granite because I wanted a clean solid look. Now my new kitchen looks like it is stained. I used ginger. The color was perfect. Until it got installed. Waiting for a call from their customer service department. The rep I talked too just spouted the same line over and over “shading variations”. These are not shading, they are marks.

  • Joy February 16, 2014, 9:32 pm

    The ceasarstone stone in our home has no sheen/lacks luster, has white specks, has pith marks in the slab, retains water marks, and one portion has not been anchored properly.

    The countertop came in four pieces, two of which were different colors.

    A representative from Ceasarstone came to inspect the stone, said it would take approximately 30 days before they could get back with a decision. The evening that the rep was in our home he stated that if he was to repair anything he would drill and fill. I asked the representative for a copy of his report. He refused to give us a copy. He said he was putting down everything we said, but refused to give us a copy. I really don’t know what he put down. The rep asked us what did we want done. Simultaneously we both said, we want the stone replaced.

    Ceasarstone took almost two months before we were informed that it was not a warranty issue. When is it not a warranty issue when their stone has no sheen/lacks luster, has white specks, has pith marks in the slab, retains water marks.

    This is not what I had expected nor were these issues I was told to expect. I was expecting a great product, a product that has been promoted as outstanding, the best.

    Where is the main headquarters/corporate office for this product?

    • Anthony Greer February 17, 2014, 4:54 pm

      I’m very sorry to hear that your countertop does not shine like you were expecting. How is the lighting in your kitchen? I’m sure that the lighting in the showroom that you first saw the countertop in was carefully studied.

      Just like in high end homes, the showrooms do lighting studies to make sure that they are getting the proper amount of light to make every surface look its best as well as to eliminate shadows. Some under cabinet lighting might be able to help you out a lot here.

      They’re actually an international company based in Israel, you can find some info here: https://en.wikipedia.org/wiki/Caesarstone_Sdot-Yam Their US headquarters are in California. link

    • Bob H March 10, 2015, 5:04 pm

      We have the ‘white specks’ issue with our Piatra Gray. It is as if there was something (foreign material contamination) in the quartz mix that did not polish and left very small specks of un-polished area.

      Warranty claim has been in process for over a month now (Jan 2015). Rep who inspected said it was normal wear. I disputed this as we had the cut-outs from the sink which has obviously not been exposed to wear and they exhibited the same defect.

    • Jackie August 2, 2015, 1:31 am

      I have stains in 2 of my bathrooms, after 3 years of them coming and trying to get them out the warranty people informed me that it was due to water sitting on the counter top. I do not let water sit on my tops! It is supposed to have a Life Time Warranty, but they will not do anything but blame the homeowner. They advertise it as being Non-Porous which is why they say it does not stain, If that is the case how could water penetrate the surface and cause a stain? It is used in kitchens and bathrooms for heavens sake where there is always water
      Their marketing is false and the company ought to be ashamed of themselves. I have not read of anyone who has ever had any satisfaction with the warranty department.
      DO NOT BUY this product. The company will not admit that at times some slabs are less than perfect, they take your money and give you a false feeling that if anything goes wrong your LIFETIME WARRANTY will cover it, what a joke. I complained to the Better Business Bureau but ofcourse the company did not respond to them. I wish everybody who has had a problem would do the same and maybe when people stop buying their product they will honor their FALSE promises.

      • Anthony Greer August 16, 2015, 6:24 pm

        Do you have well water Jackie or do you have “hard” water?

      • Karen Silverman August 29, 2015, 10:45 pm

        Don’t buy this product!
        I wish I had read some of the comments before I purchased Ceasarstone. My countertops were installed last week, I haven’t even cooked a meal and they are stained already. Some wine splashed on the top and I wiped it immediately, although the stain lightened it was still visible. I followed the instructions on the Ceasarstone website and tried soft scrub with bleach. It had no effect at all. There are a few other marks I can’t get out and I don”t even know where they came from. Like I said, I haven’t even cooked yet. I am so sorry I bought these counters. I had to buy 3 slabs and it was very costly. It looks great from a distance but up close all of the seams show (maybe because they are white).
        Please do not buy this product. Think about it, if my countertops are stained already, what is going to happen when I actually start using my kitchen!

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